1. Information We Collect

We may collect the following types of information:

Account Information

• Name
• Email address
• Phone number
• Business or organization name
• Billing address
• Account login details
• Client portal information

Order and Service Information

• Domain names searched, registered, transferred, or managed
• Hosting plans ordered
• Website service requests
• Invoices, payments, renewals, and transaction records
• Support tickets and communications
• Website setup, migration, DNS, SSL, or email setup details you provide

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Referring URLs
• Login activity
• Security logs
• Error logs
• Cookies and similar technologies

Communication Information

• Emails you send us
• Contact form submissions
• Support tickets
• Notes, messages, and attachments you provide

2. How We Use Information

We use information to:

• Create and manage client accounts
• Process orders
• Register, transfer, and renew domains
• Provision hosting services
• Provide website help and support
• Send invoices, receipts, renewal reminders, and service notices
• Respond to support tickets and inquiries
• Improve website performance and customer experience
• Detect fraud, abuse, spam, malware, and security threats
• Comply with legal, registrar, payment, tax, and operational requirements
• Send service-related communications
• Send marketing communications where permitted

3. Domain Registration Data

When you register, transfer, or manage a domain, certain information may be shared with domain registrars, registries, ICANN-related systems, WHOIS/RDAP services, verification providers, or other parties involved in domain administration.

Domain contact information may be subject to registrar, registry, ICANN, and applicable legal requirements.

4. Hosting and Website Data

If you use Rambhost hosting or website services, your website files, databases, emails, DNS records, logs, and related technical data may be stored or processed through third-party infrastructure providers.

We may access hosting-related data when necessary to provide support, troubleshoot problems, investigate abuse, migrate websites, configure services, or comply with legal or provider requirements.

5. Third-Party Service Providers

We may share information with trusted service providers that help us operate Rambhost, including:

• Hosting infrastructure providers
• Domain registrars and registries
• WHMCS or client management/billing systems
• Payment processors
• Email delivery providers
• Security and fraud prevention tools
• Analytics providers
• Customer support tools
• Backup, DNS, SSL, or website service providers

These providers may process information according to their own policies and contractual obligations.

6. Cookies and Tracking

Rambhost.com and client.rambhost.com may use cookies or similar technologies for:

• Login sessions
• Shopping cart functionality
• Security
• Fraud prevention
• Analytics
• Preferences
• Website performance

You may control cookies through your browser settings. Some features may not work properly if cookies are disabled.

7. Marketing Communications

We may send emails about Rambhost services, updates, offers, website tips, hosting guidance, or related resources.

You may unsubscribe from marketing emails when an unsubscribe option is provided. We may still send service-related messages, such as invoices, renewal reminders, account notices, domain notices, support responses, and security alerts.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect information. However, no website, server, network, payment system, or internet transmission is completely secure.

You are responsible for keeping your account credentials secure and for using strong passwords.

9. Data Retention

We keep information as long as needed to provide services, maintain records, resolve disputes, comply with legal obligations, prevent fraud or abuse, and support business operations.

Some records, such as invoices, tax records, domain registration records, support history, and abuse/security logs, may be retained for legal, compliance, or operational reasons.

10. Your Choices and Rights

Depending on your location, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion of certain information
• Object to certain processing
• Request a copy of your information
• Withdraw consent where processing is based on consent

Some requests may be limited by legal, tax, security, fraud prevention, domain registration, or contractual obligations.

To request access, correction, or deletion, contact Rambhost through the contact page or client portal.

11. Children’s Privacy

Rambhost services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, please contact us.

12. International Users

If you access Rambhost from outside the United States, your information may be processed in the United States or other countries where our providers operate. Privacy laws may differ from those in your location.

13. Legal Disclosure

We may disclose information if required by law, legal process, court order, registrar/registry requirement, payment processor requirement, abuse investigation, security need, or to protect the rights, safety, and property of Rambhost, customers, providers, or the public.

14. Third-Party Links

Rambhost websites may link to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on Rambhost.com with a new effective date. Continued use of our services means you accept the updated Privacy Policy.

16. Contact

Questions about this Privacy Policy may be sent through the Rambhost contact page or client portal.